Care24 is a leading in-home healthcare patient-care service provider serving ~900 patients/day in Mumbai and Delhi. We offer medical care at home, workplace or travel including consultations, nursing, attendant care, Infant Care, Physiotherapy, diagnostic lab, equipment and pharmacy through its 1500+ specially trained medical and paramedic professionals. Care24 has aggressive plans to grow PAN India and grow 4-6X in the coming 2 years

We have urgent job opening for Care Manager, please find the JD below profile:

Location: Delhi (Saket)

Job Description :

- Coordinate and provide solutions to customer that is timely, effective, efficient, equitable, and customer-centric.

- Facilitate multiple care aspects (case coordination, information sharing, etc).

- Help patients make informed decisions by acting as their advocate regarding their clinical status and treatment options.

- Develop effective working relations and cooperate with operations team throughout the entire case management process.

- Take the extra mile and interact with patients to keep track of their progress and to ensure satisfaction.

- Record cases information, complete accurately all necessary forms and produce statistical reports.

- Promote quality and cost-effective interventions and outcomes.

- Assess and address motivational and psychosocial issues.

- Adhere to professional standards as outlined by protocols, rules and regulations.

Desired Candidate Profile :

- Candidate must have the ability to communicate with a range of people using a variety of communication methods.

- Excellent written skills for writing reports.

- Passion for working with people and providing person-centred care.

- Capacity to work under pressure and to take a problem-solving approach to work.

- Effective organisational and time management skills with the ability to prioritise your own and others workload.

- Understanding of accountability to ensure compliance with company policies and regulatory requirements.

Skills :

- Any Graduate (Management stream will be a plus).

- 2+ years of experience in end to end customer handling/customer account management.

- Excellent interpersonal and communication skills

Benefits :

- Mediclaim Facility.

- Provident Fund.

- Alternate two week offs.

- Friendly working Environment.

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