Caratlane - Consultant/Executive - Customer Relationship (1-3 yrs)
We are a leading Jewellery brand in Chandigarh/Mohali looking for the above position for our store.
Qualification: Minimum Graduate/Equivalent
Skills, Abilities and Knowledge required :
- Must be able to dress professionally at all times
- Possess excellent communication skills in both spoken and written forms
- Must be able to stand for a long period of time during business hours
- Must be able to maintain a high level of decorum when handling customers
- Excellent attention to detail will be a key requirement
- Must have a persistent attitude to be able to convince hesitant customers to make purchases.
- Exceptional sales skills will be an added advantage
- Excellent customer service skills will be of great importance
Job Responsibilities includes :
- Greeting customers, Listening to customer requirements, Offering information about available products, Helping customers with decision-making, Closing sales
- Takes charge of all the inventories in the store by entering them into the computer system
- Helps in the daily display of all items that are available for sale in the store
- Ensures regular increase in sales of jewelry products
- Sends appreciation messages to customers and keeps them informed concerning latest arrivals
- Ensures that all pieces of jewelry are returned to their secured places after the day's business
- Achieves goals set by the Manager
- Introduces sales promotion to customers so as to entice them to make purchases
- Ensures that products are well arranged in orderly manner
- Properly operates a cash register and maintains all financial transaction effectively and efficiently too
- Strictly adheres to company policies
- Helps customers to make the right decisions so they can make the right jewelry purchases
- Explains warrantees and guarantees on each piece purchased by a customer
- Ensures all documents relating to the purchase of any jewelry are also bagged with the goods purchased.