14/08 Vandana Tomer
HR at Capgemini

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Capgemini - Associate - Customer Service - Inbound Voice Process (1-3 yrs)

Noida Job Code: 86883

Voice Process | Healthcare | Capgemini, Noida (19/Aug/19)

We are hiring for Healthcare Associate Voice process - Inbound . Please find below the job description.

- Candidate should have excellent communication skills.

- Mandatory experience in Customer Service.

- Preferred experience in Healthcare.

- Manage calls day to day basis.

Qualification : Any graduate

Experience : 1 - 3 yrs

Interview day : 19th Aug - Monday

Interview Time: 2.30 P.M - 4.00 P.M

Shift Requirement : Should be flexible for Night Shifts

Working Days : 5 days

Contact Person - Vandana Tomer

Responsibilities :


- Ensure service calls are answered in a timely, efficient and knowledgeable manner. Provide continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.

- Provide statistical and performance feedback and coaching on a regular basis to each team member. Write and administer performance reviews for skill improvement.

- Provide support for fellow team members by providing appropriate coaching, counseling, direction and resolution.

- Ensure fellow employees have appropriate training and other resources to perform their job.

- Respond to and resolve customer issues.

- Assist manager with daily operation of call center to include development, analyses and implementation of staffing and training.

- Work as a member/leader of special or on-going projects that are important to area/process improvement.

- Share continual responsibility and ensuring calls are handled efficiently and effectively.

- Establish work procedures and processes that support company and departmental standards, procedures and strategic directives.

- Communicate with upper management regarding department or employee concerns.

- Complying with company regulations regarding HIPAA, confidentiality, and private health information.

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