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17/08 Manvi
Talent Acquisition Specialist at Camp K12

Views:455 Applications:111 Rec. Actions:Recruiter Actions:18

Camp K12 - Customer Success Manager (3-6 yrs)

Delhi NCR Job Code: 172279

- We are looking for a qualified Team Leader-Client Relations to join our team! If you are a self-driven and ambitious tech-savvy professional with a high sense of ownership towards your work, we would love to meet you!

Roles & Responsibilities :

- Oversee the hiring, orienting, and training of our customer experience team

- Define and implement standards/procedures for ensuring optimal customer experience

- Conduct surveys to gather information on customer opinion of rendered services

- Supervise the activities of customer experience team to ensure their interaction with customers reflect positively on the company

- Liaise with the other departments to ensure delivery of high quality products and services

- Monitor the activities of the customer service team to ensure compliance with acceptable standards of customer service

Pre-requisites :

- You have a proven track record of handling a company's end to end customer experience department.

- You have a high sense of ownership towards your work.

- Experience in customer care for 3-4 years in a team handling role.

- Experience in handling escalations

- Excellent written and verbal communication skills.

- Analytical skills and attention to detail.

- Ed-Tech experience is a brownie point!

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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