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08/06 Rhea Chadha
Assistant Manager - Talent Acquisition at Camp K12

Views:104 Applications:31 Rec. Actions:Recruiter Actions:0

Camp K12 - Associate - Customer Support (1-2 yrs)

Any Location Job Code: 217403

About Camp K12

Camp K12 is a Global Online School for 21st century skills founded by an MIT/Harvard computer science alum (ex-Google, McKinsey) and the Ex-CEO of Apple India. We- re teaching Coding and STEM to kids of ages 5 - 18 via LIVE, interactive online sessions (1-on-1 and small-group) that take place in our gamified virtual classrooms and work 10x better than status quo.

We raised a seed round in March 2020, scaled revenue 120x as our team grew from 25 to 450 people. 200k+ students taught, looking to build a $1B+ global online school of the future, a one-stop shop for 21st parent/student needs including learning, credentialing, games/community and more.

The core team hails from Wharton, Bain, BCG, IIT, and Teach for India and includes industry veterans from large 2-sided market systems like Uber, Ola, Swiggy, and Amazon.

Learn more: https://campk12.com

Our origin story: https://yourstory.com/2016/12/camp-k12

Roles & Responsibilities : 

- Connect with the customers through call/Email/social media platforms to provide the best possible resolution

- Understand the customer grievances and provide appropriate resolution

- Solving/answering prospect and customer issues, complaints, questions/queries in close coordination with the other -departments

- Take a customer focused approach to handle complaints and escalations

- Strong follow-up required on all the assigned cases

- Provide resolution within the pre-defined TAT

- Ensure all communications are carried out as per the customer care procedure

- Receiving critical feedback with poise and relaying the information to relevant teams for immediate action

- Identify structural improvement opportunities and coordinate with other senior executives and managers to drive these changes

- Flagging similar issues for the development /product teams to fix them on time

Attitude : self-starter, patient, minimal need for supervision, excellent communication and analytical skills, high sense of ownership

Experience : 1 year of overall experience in customer support/technical support domain catering to domestic and international clients

Work shift: 10 am- 7 pm or 11 am- 8 pm

Working days: 6 days a week with rotational week off

Location: Gurgaon / Bangalore, India. We- re working remotely till the situation does not improve.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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