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22/09 Rimpal Patel
Recruitment Executive at Technocruitx

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Calling Specialist - International BPO (0-6 yrs)

Ahmedabad/Gujarat Job Code: 235197

International BPO

Designation : Patient Calling Specialist

Job Timing : Night Shift(6 pm to 3 am)

Work Mode : Work From Office

Work Location : Iscon Cross Road, Sg Highway

Job Type : Full-time

Primary Duties and Responsibilities :

- Call Patients on the assigned accounts to understand when Payments on the outstanding amount will be made.

- Follow-up with patients on overdue accounts.

- Create weekly/monthly collection reports to gauge the progress made.

- Respond to Patient queries in a timely and professional manner.

- Raise exceptions wherever required for the client/supervisor to review before taking any final decision

Follow the Training Manual and what was taught during training sessions to avoid unnecessary errors Requirements :

- Should be able to empathize with Patients, active listeners, and should be able to facilitate in providing solutions

- Detail orientation, strong analytical and problem-solving skills.

- Should be a quick learner with the ability to learn new tools.

- Must have the ability to multitask and work under pressure with minimum supervision.

Skills :

- Excellent in English Communication (Verbal and written).

Eligibility of Candidates :

- Immediate joining

- Excellent in English Communication (Verbal and written).

- Comfortable to work in the night shift.

- Experienced candidates are welcome.

Benefits :

- Friendly environment.

- Fixed shift.

- 5 days workings

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