06/09 Deepak R
CEO at ATP.com

Views:225 Applications:81 Rec. Actions:Recruiter Actions:78

Calldoc - Lead - Customer & Operations Service (1-6 yrs)

Bangalore Job Code: 89873

Knowledge & Experience :

- 1 to 8 years of experience in customer service & operations day-to-day operations.

- Excellent problem-solving and people management skills

- Excellent written, verbal and strong collaboration / interpersonal skills

- Proven ability to work cross-functionally

- Ability to communicate effectively with all levels of the organization

- Learning ability and detail oriented

- Good listener, patient and ability to handle pressure in a high growth environment

- Process adherence

- Technology savvy, comfortable using technology (mobile/web) products and a basic understanding of office tools

- Aspirational and want to create long term value

Job Description :

We are looking for Customer Service champions, who would build CallDoc as the most customer focused Health-tech organization. In CallDoc, making our work exciting, engaging, meaningful and learning is our goal. You would be part of a winning team that is customer obsessed.

Responsibilities :

- Manage the CRM project

- Set-up the Customer Service team

- Lead customer service operations

- Responsible for mitigating customer service issues

- Provide timely responses to internal and external customers including but not limited to questions or concerns around customer inquiries

- Build capabilities to serve as the subject matter expert for the customer service function

- Manage operational requirements

- Collect queries from customers and get response for them within timelines

- Project the Company's Product to all potential customers in the Area of Responsibility

- Should have good communication and interpersonal skills

- Be confident and have pleasant personality

- Capable of gathering feedback from all stakeholders

- Maintain MIS

- Work on the assigned targets and achieve them before time.

Formal Education & Certification : University Degree with over 65% achievement.

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