Recruiter at TekPillar Services Pvt Ltd
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Business Relationship Manager - Sales - BFS (2-3 yrs)
Roles and responsibilities :
- Sustain enduring connections with customers by means of consistent correspondence and tailored assistance.
- In order to facilitate a seamless transition and introduction to the brand's offerings, handle the onboarding process for new customers.
- Find ways to improve the experience for the client.
- Promote upselling or cross-selling to bring in more revenue.
- Resolve customer concerns quickly and efficiently by working with internal teams, particularly key account managers.
- Keep an eye on customer satisfaction levels at all times by getting comments and carrying out surveys or evaluations.
- Understand market trends and the competition, then create strategies to stay ahead of the game.
- Increase and surpass sales goals by maintaining long-term client relationships.
