Duties and Accountabilities:

- Answer incoming calls and respond to e-mails in a timely, courteous manner.

- Troubleshoot issues and attempt resolution using all available resources.

- Escalate unresolved cases and coordinate with Tier 2 colleagues as needed.

- Follow up with clients regularly on open cases.

- Ensure that all client requests are clearly and accurately documented with case-management software.

- Learn and adhere to established operating procedures.

- Perform ad hoc administrative duties.

- Undertake regular training to increase knowledge of GSD's services, policies, and IT systems.

Qualifications:

- Bachelor's degree.

- 2 or more years of experience helping international clients in a customer-support environment.

- Strong work ethic, meticulous attention to detail, and proven ability to work well under pressure.

- Professional and friendly attitude and ability to establish a rapport with clients over the phone.

- Excellent interpersonal skills and experience working effectively in a team setting.

- Excellent communication skills, including the ability to speak articulately, write clearly and concisely, and determine whether the message was properly understood.

- Strong grasp of business English, including correct and appropriate grammar, spelling, and punctuation.

- Ability to handle constantly changing flow of work, remain productive during slow times, multitask effectively during busy periods, and exercise patience and professionalism during stressful situations.

- Strong IT literacy, including working knowledge of call-tracking systems and standard computer applications such as Microsoft Word and Excel.

Competencies

- Customer Service

- Promotion of Services

- Tasks and Workflow Management

- Transaction Processing

- Business Processes and Systems

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.