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27/08 Subir Sinha
HR Consultant at HR - Corporate Advisory

Views:593 Applications:439 Rec. Actions:Recruiter Actions:50

Business Manager - Omni Channel (3-6 yrs)

Bangalore Job Code: 173990

A Business Manager for Omni-channel Business is responsible for the Business growth of his/her respective Brands/Clients in the verticals; Endless Aisle, Multistore Delivery & Brand Website.

- The ideal candidate would be organised & detail oriented, looks towards using technology to solve problems.

- He/She would be involved in building Client relations as well as day-to-day account leadership to ensure client satisfaction, retention, and growth through account management.

- The Business Manager will closely work with brands and internal teams to ensure that the Business goals and targets are met through the various available levers.

- The Business Manager should also be focused on day-to-day operations ensuring ownership and quick response, while also working on improving and automating existing processes (internal and external) to make them the best in class.

Responsibilities in detail

- Manage Client Relationship with increased autonomy and ensure an effective two-way communication process is in place.

- Track KPIs and set benchmarks in performance. Align Processes to deliver based on these KPIs

- Driving client success while identifying new strategies, products and solutions to maximise client revenue. Responsible for maximizing revenue from existing clients by identifying services available to meet the client's objectives.

- Act as an extension of the client's business team to drive client 's success.

- Regular Strategic Business Reviews - coordinate, develop content in conjunction with strategy and analysis

- Facilitate regular updates on progress of campaigns and projects. (e.g. managing regular status meetings with client and internal teams).

- Understand your client's business and Brand. Provide client context, oversight and direction to business reviews and recommendations.

- Manage the financial health of your account: planning, forecasting, billing and invoicing process

- Work with Warehousing Operations functions to ensure smooth flow of inventory, fast GoLive of Inventory, and reduction of wastage.

- Work with the clients product function to give Business feedback to develop capabilities critical for Client Success

- Develop senior level relationships & facilitate executive networking

- Escalate issues and communicate resolution to clients.

- Be an advocate for your client

Job Requirements

- 3+ years of experience within Ecommerce team in an online first brand or Brick & Mortar Retail with a strong tech orientation in a managerial role. Exposure to Account Management would be a plus.

- Has a proven track record in putting the customer first in an account management or client services role.

- Has experience in preparing Annual Operating Plans as well as Sales plans

- Holds very strong problem-solving & analytical skills.

- Has strong presentation skills, as well as the ability to front-end Business review discussions with the Client/Brand.

- Understanding of Finance, Warehousing and IT Operations.

- The ideal candidate is a leader who can guide a group to deliver projects on time, and within the scope of an overall client strategy.

- Learn, understand and provide recommendations to clients on ways to utilize the full suite of solutions

- Work daily in a fast-paced unstructured environment, in a rapidly growing industry.

- Prioritise and execute with an unwavering commitment to exceed client goals

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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