Business Support Manager at Snaphunt Pte. Ltd.
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Business Growth Manager - Customer Success - Education (3-7 yrs)
Join a established institute with significant impact on society
Lead a dynamic Customer Success team
A role that will accelerate your career
Our client is a skill development and guidance institute that empowers the youth and prepares them towards building a prosperous career. Join this team of young, vibrant, dynamic and ambitious members to help people excel and realize their true potential.
The Job :
- In this role, you will be leading the Customer Success team and identifying opportunities for expansion as well as driving product adoption and customer value.
You will be responsible for :
- Collaborating with the sales team on account strategy development for assigned customers.
- Defining and implementing best practices, metrics and goals
- Ensuring a high degree of customer referrals.
- Building strong product expertise and providing training & ongoing support to new team members.
- Providing feedback and advocacy on customer pain-points to internal teams.
- Designing business plans in line with the Company's strategy and objectives, ensuring business plans are effectively rolled out.
- Identifying and implementing process improvements to optimise performance to drive business efficiency.
The Profile :
- You have at least 3 years experience within a Business Manager or Customer Success role, ideally within the Education and/or consultancy industry.
- You possess solid expertise in Direct Sales and Enterprise Sales.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You have strong business-facing skills, are organised and able to multi-task effectively.
- You are highly goal-driven and work well in fast-paced environments
- You pay strong attention to detail and deliver work that is of a high standard
- You are a strong networker & relationship builder
- You are willing to undertake 0-30% travel.