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22/02 Rashmi
Business Support Manager at Snaphunt Pte. Ltd.

Views:177 Applications:173 Rec. Actions:Recruiter Actions:111

Business Growth Manager - Customer Success - Education (3-7 yrs)

Delhi NCR Job Code: 148122

Join a established institute with significant impact on society

Lead a dynamic Customer Success team

A role that will accelerate your career

Our client is a skill development and guidance institute that empowers the youth and prepares them towards building a prosperous career. Join this team of young, vibrant, dynamic and ambitious members to help people excel and realize their true potential.

The Job :

- In this role, you will be leading the Customer Success team and identifying opportunities for expansion as well as driving product adoption and customer value.

You will be responsible for :

- Collaborating with the sales team on account strategy development for assigned customers.

- Defining and implementing best practices, metrics and goals

- Ensuring a high degree of customer referrals.

- Building strong product expertise and providing training & ongoing support to new team members.

- Providing feedback and advocacy on customer pain-points to internal teams.

- Designing business plans in line with the Company's strategy and objectives, ensuring business plans are effectively rolled out.

- Identifying and implementing process improvements to optimise performance to drive business efficiency.

The Profile :

- You have at least 3 years experience within a Business Manager or Customer Success role, ideally within the Education and/or consultancy industry.

- You possess solid expertise in Direct Sales and Enterprise Sales.

- You possess excellent interpersonal as well as written and verbal communication skills.

- You have strong business-facing skills, are organised and able to multi-task effectively.

- You are highly goal-driven and work well in fast-paced environments

- You pay strong attention to detail and deliver work that is of a high standard

- You are a strong networker & relationship builder

- You are willing to undertake 0-30% travel.

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