Hiring BD Executive at Kodambakkam, Chennai

Sector:-Banking & Finance.

Graduation Only

0 yr to 3 yrs exp

24 - 35 yrs age only

Male Only

Role:- The Collections Officer is responsible for follow up for overdue customers and ensure improvement in delinquent portfolio and recovery, improve recovery rates on write-off portfolio, abide by Internal and external regulations at all times.

Salary - 1.5 Lac to - 3.0 Lac Annually-

(PF,ESIC,Incentives & Travel Reimbursements)

Shift Timings :-10:00 am - 6:30 pm

Weekly Working Days:- 5 Days Working.

Selection Criteria:-

Must have Bike/Scooter

Fluent English skills - Ability to Speak, Read & Write

Fluent Tamil skills - Ability to Speak

Responsibilities:-

- Follow-up with customers for their overdue amounts, while adhering to internal and External guidelines on code of conduct (COC) is maintained at all times.

- Responsible for improvement of Late bucket delinquency

- Meet collections targets on late delinquency through set KPIs

- Improve recovery rates on write off Portfolio

- Collection Discipline, Proper receipting, Audit Ratings

- Daily field visits and follow-ups, ensure 100% coverage of field account, escalate problematic cases for further action, ensure feedback for each case is documented at the end of the day.

- Ensure feedback through handoff of previous bucket cases and escalate variance if any.

- To maintain a relationship with customer for the overdue payments. Handle and resolve customer queries effectively

- To do reconciliation of payments and ensure timely deposit of cash payment in the system.

- To comply with the process, procedures as defined and ensure its effective implementation at all times

- To provide daily feedback to the supervisors and escalate problematic cases and initiation of legal actions where warranted, with the support of Legal team

- To support the business on data quality management i.e. improving the quality of customer information available through timely feedback

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