Senior Talent Acquisition at Burgundy Brand Collective
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Burgundy Hospitality - Executive - Customer Service (2-5 yrs)
Customer Experience Executive (Chat & Email Support)
Location: Santacruz, Mumbai
Job Description
- Respond promptly and professionally to customer inquiries received through email, social media and chat platforms
- Provide accurate information and support to customers, addressing their concerns and resolving any issues
- Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations
- Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution
- Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers
- Collaborate with internal teams to resolve customer issues and improve overall customer experience
- Meet or exceed productivity and quality standards set for the role
- Maintain customer data and records accurately in the designated systems
Qualifications & Requirements
- Graduate degree
- Candidate should have 2 - 5 years of experience in a similar role
- Strong written communication skills, including proper grammar, punctuation, and attention to detail
- Previous experience in customer service or a similar role is preferred
- Proficiency in typing with a high level of accuracy and speed
- Ability to multi-task and effectively manage time in a fast-paced environment
- Good problem-solving skills and the ability to think critically
- Excellent interpersonal skills with a customer-centric approach
- Proficiency in using computers and knowledge of email and chat platforms
Reporting Manager: COO
Note - Candidate must be flexible for 6 days working and rotational shifts.
