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08/11 Niraj
Senior Talent Acquisition at Burgundy Hospitality Pvt Ltd

Views:30 Applications:13 Rec. Actions:Recruiter Actions:3

Burgundy Hospitality - Executive - Customer Service (2-5 yrs)

Mumbai/Bangalore Job Code: 299613

Position - Customer Service Executive

As the Customer Service Executive, you will be responsible for managing and maintaining customer satisfaction. An outstanding customer service executive should possess a proven record of accomplishment of successful customer service and management skills. Along with the team, you will be responsible for ensuring that the customer experience delivers the brand values.

Duties & Responsibilities

- Educating customers by presenting and explaining retail products, answering queries, and helping customers make selections by building customer confidence and offering suggestions/opinions

- Replenishing retail shelves as per store requirement

- Managing store visual merchandising and managing customer billing and gift-wrapping

- Maintaining the Daily/Weekly/Monthly inventory records and supporting the Store Manager in stock reconciliations

- Maintaining a safe and healthy work environment

- Following the cleaning and hygiene guidelines set by the store

Candidate Qualifications & Skill Requirements

- Candidate should ideally have 2- 3 years of experience in the similar profile

- Graduate in any stream. Hotel Management qualification/ course will be an added advantage.

- Experience in a retail setting will be an added advantage as well as an experience in luxury retail or hospitality

- Good written and verbal communication skills

- Ability to work well under pressure

- Flexible and works well with a team

- Ability to multitask

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