About us :

- Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce' Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts - a marketplace for curated gourmet gifts, Papabubble - an artistic, youth-oriented global candy brand and Ligne Roset - a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India.

Location : Santacruz, Mumbai

Job Description :

- Respond promptly and professionally to customer inquiries received through email, social media and chat platforms

- Provide accurate information and support to customers, addressing their concerns and resolving any issues

- Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations

- Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution

- Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers

- Collaborate with internal teams to resolve customer issues and improve overall customer experience

- Meet or exceed productivity and quality standards set for the role

- Maintain customer data and records accurately in the designated systems

Qualifications & Requirements :

- Graduate degree

- Candidate should have 2 - 5 years of experience in a similar role

- Strong written communication skills, including proper grammar, punctuation, and attention to detail

- Previous experience in customer service or a similar role is preferred

- Proficiency in typing with a high level of accuracy and speed

- Ability to multi-task and effectively manage time in a fast-paced environment

- Good problem-solving skills and the ability to think critically

- Excellent interpersonal skills with a customer-centric approach

- Proficiency in using computers and knowledge of email and chat platforms

Reporting Manager : COO