About us :

- Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce' Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts - a marketplace for curated gourmet gifts and Papabubble - an artistic, youth-oriented global candy brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India.

Responsibilities :

- Managing the catalog on online portals - updating pricing, product information, images, etc. Ensuring that they are always in sync with physical stores and ecommerce websites.

- Liaising with the aggregator partners to manage smooth operations of online stores.

- Ensuring a complete on-time roll out of marketing campaigns on these portals.

Managing operational checklists to ensure all online stores are running smoothly.

- Working closely with the store teams to understand all issues faced and escalating the same to aggregator partner to enable resolving and achieving timely closures.

- Preparing weekly sales and marketing reports to monitor sales trend and address and resolving issues if any.

- Reviewing competitors and keeping track of new products, promotions and their pricing.

- Tracking and monitoring customer ratings for each online store and working closely with the marketing team to improve the same.

- Escalating customer complaints and ensuring timely resolution for the same to create customer delight and satisfaction.

- Fulfilling the role of brand custodian for all the online stores and ensuring complete adherence to brand guidelines for undiluted brand experience.

- Engaging with new marketplace and vendor partners (delivery, packaging, etc) to build out the business further

Skill Sets and Experience :

- Should have excellent verbal and written communication skills.

- Should demonstrate timeliness, responsiveness and adherence to deadlines.

- Should be a disciplined and hardworking professional with an eye for detail and consistent performance.

- Should be eager to learn, is proactive and knows how to manage tasks with timelines.

- Should be comfortable managing the front end of the brand's online stores on aggregator platforms.

Qualifications : Graduation (Any stream)