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28/03 Simran Rana
Talent Acquisition Specialist at BrightChamps

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BrightChamps - Relationship Manager - Sales (2-5 yrs)

Bangalore Job Code: 264755

What is BrightChamps ?

Our Vision : To become a global platform which is synonymous to high quality education around important life skills. We believe that the world is evolving faster than ever and curriculum taught at school may not suffice, thereby creating a gap. We, at BrightChamps, are driven to bridge that gap, laying strong foundations around important life skills, yielding superlative outcomes, at large.

Focus Area : K-12

Market : Global (already made a mark in ~25 countries)

Life skills : Technology foundation, Financial literacy, Robotics, Effective communication, Crypto etc..

Journey so far :

- Having started in July 2020, BrightChamps is one of the fastest growing EdTech companies, globally. Our strong PMF, coupled with our remarkable execution, have translated into fast growth. Our growth is also attributed to the academy, conducting more than 0.1 million classes every month and the customer revenue directly funnelling into our growth.

Funding : 63 Mn $

- Our growth curve gained traction from global marquee investors, including GSV Ventures (USA), Premji Invest (India), Binny Bansal (Flipkart founder), BEENEXT (Singapore). Valued at half a billion, in little more than a year, we raised funding of 63 million USD from these Tier 1 investors.

Acquisition :

- 2 years from commencement and we already have made 2 acquisitions. WOOHOO!

- Education10x, which was our first acquisition, has already scaled more than 10x, in just 6 months, with their expert delivery in courses on financial literacy. Schola, our second prized acquisition, is all set to create an impact across the SEA group.

Plans ahead : 

- Launch other verticals focusing on varied life skills, and scale them up through integration with our tech infrastructure

- Provide an indulgent and meaningful learning experience to kids, through gamified approach and massive distribution

- Build the best online global academy, ever known. We already have teachers from ~ 10 countries

- Acquire relevant companies in our space to turbo charge our growth aspirations

What is expected from this role ?

Key responsibilities and metrics include : 

1. The Relationship Manager will be responsible for the renewals and the referrals of the student.

2. RM must have the ability to Cross sell/Up sell the product.

3. RM should aim to engage and preserve the existing customers and cultivate profitable relationships as well.

4. RM will be required to interact with customers via calls and messages.

5. Documenting the queries of the parents and managing to solve them in time.

6. Managing daily trackers of the student operation team.

7. Maintaining the feedback from the parents and ensuring the proper action is taken in time.

8. RM should take up the responsibility of managing the Tutor success.


What will make you fit for the role ?

Required : 

1. Excellent communication and interpersonal Skills

2. Eligibility : MBA or equivalent certification in Sales.

3. Excellent skills on MS Office, Documentation, Advanced Excel.

4. Customer Satisfaction Focus : Ability to listen and active problem-solving skills

5. Multi-tasking

6. Project management: Remarkable detail orientation for making accurate trackers

7. Database management: Quick query response and resolution.

8. Competent time management skills

9. Self-motivated

What is in store for you?

- Experience of blitz scaling a startup

- Meritocratic environment to work, where your rewards are directly proportionate to your achievements. Practically no limit. Superlative rewards/ growth for superlative outcomes

- Opportunity to work with some of the best talented and growth oriented folks committed to building the best EdTech company globally

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