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16/02 Pankaj Bansal
HR at Bridging Healthcare Technologies Pvt. Ltd.

Views:42 Applications:8 Rec. Actions:Recruiter Actions:0

Bridging Healthcare - Executive - Customer Support (1-3 yrs)

Chandigarh Job Code: 147388

Bridging Technologies is hiring for Customer Support Executive:

Experience: Min 2 years of International Voice Experience

Salary: No Bar For Deserving candidates (Salary Paid Every Two Weeks!)

Location: Bestech Business Towers, Mohali

About Company:

Headquartered in California, Bridging Technologies is not only the foremost healthcare software &application Development Company but also an - idea generation- company that believes in bringing the healthcare concepts to reality. We specialize in end-to-end software product development and bring awealth of experience creating out-of-the-box software for healthcare organizations.

Our Culture:

Sincere at work, crazy at the workplace - we are a bunch of creative, tech-savvy people, passionate about technology and curious about what we can do with it. Our passion is to build solutions that make a difference in people's life. It has brought us together and a long professional journey has taught us how to do it.

- What next?- The notion constantly nags us to come up with new ideas, build new things & make the web a better place to do business

Job Description :

We are hiring an Inbound Agent to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities :

- Maintaining a positive, empathetic and professional attitude toward customers at all times.

- Responding promptly to customer inquiries.

- Communicating with customers through various channels.

- Acknowledging and resolving customer complaints.

- Knowing our products inside and out so that you can answer questions.

- Processing orders, forms, applications, and requests.

- Keeping records of customer interactions, transactions, comments and complaints.

- Communicating and coordinating with colleagues as necessary.

- Providing feedback on the efficiency of the customer service process.

- Managing a team of junior customer service representatives.

- Ensure customer satisfaction and provide professional customer support.

Qualifications :

- Proven customer support experience

- Strong phone contact handling skills and active listening

- Customer orientation and ability to adapt/respond to different types of characters

- Excellent communication and presentation skills

- Ability to multi-task, prioritize and manage time effectively

- High school diploma or equivalent; college degree preferred

Contact for more information: +91 8558825704

Job Type: Full-time

Salary: Up to - 400,000.00 per year

Speak with the employer

+91 8558825704

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