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04/08 Prabhu
HR at Bridgei2p

Views:28 Applications:14 Rec. Actions:Recruiter Actions:8

Bridgei2p - Telecaling/Customer Service Role (0-2 yrs)

Bangalore Job Code: 226927

- Handling inbound customer service complaints and questions from a variety of customers.

- Input call data into the company database and generate reports for management at the end of the week.

- Maintaining a high level of reliability by taking very little unscheduled time off.

- Handling inbound and outbound calls

- Schedule maintenance calls for customer when they would call in with a technical issue.

- Answering inbound and outbound customer's calls, covering a full range of services, including obtaining all information necessary for resolution of transactions.

- Maintain call and data entry accuracy levels between levels of 95% or better.

- Keep records of all conversations in our database in a comprehensible way

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