Assistant Manager HR at Bribooks
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BriBooks - Executive - Customer Success (0-2 yrs)
BriBooks is the world's leading children's creative writing platform, enabling children of all ages to learn creative writing, publish their books online, and sell printed-on-demand books on BriBooks.com and Amazon.com in one click.
The Customer Success Executive is the primary link between BriBooks and our Users. In this position, you will ensure that BriBooks Users make the best possible use of the BriBooks platform.
What You Will Do
- Empower BriBooks Users to improve their overall experiences and ensure the utmost customer delight.
- Respond to Users queries in a timely and accurate way, via phone, email or chat
- Escalate issues to the right person in a timely manner.
- Identify User needs and help customers use specific features.
- Update our internal databases with information about technical issues and useful discussions with customers.
- Follow up with clients to ensure their technical issues are resolved.
What We Are Looking For
- Fluent English (verbal and written)
- Mandatory skill to be able to write short technical explanations
- Ability to self-manage time and prioritise tasks accordingly
- Ability to work effectively in a fast-paced, innovative environment demonstrating high energy, a sense of urgency, and decisiveness
- Aptitude to multitask with a high volume of tasks, Responsible, independent.
- Team player with solid communication and presentation skills
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