We have seen tremendous demand and to spearhead our growth further we are looking to scale up our Customer Success Team. With increasing number of customers, it becomes very important to have a strong onboarding and relationship management team, which can ensure retention, upselling and positive Word-of-Mouth.

We are looking for someone who -

- Loves working in growth stage start-up

- Has good interpersonal and communications skills (strictly english, written & verbal)

- Is excellent in building and nurturing relationships in industry

- Strong team player but still a self-starter

- Can easily collaborate with internal teams (Designers, Copywriters and Operations)

- Has basic understanding of branding, UI/UX

- Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption and retention is a plus

- Is open to rotating time shifts

Role & Responsibilities:

- New customer onboarding and retention

- Identify upselling opportunities and increase revenue from existing customers

- Respond to queries from potential and existing customers, communicate BrandDesignExperts's value proposition and negotiate deals successfully.

- Understand client needs, suggest appropriate packages basis BrandDesignExperts's service offerings and negotiate deals to closure.

Personality attributes :

- Customer First: Ability to make positive impact on every interaction, able to understand customer needs and find a solution

- Interpersonal effectiveness and ability to influence - with articulation & conviction

Skill-set

Real Customer Success comes from the heart! You should have the best possible customer management skills & posses consultative approach business. You should be passionate about engaging customers & have the ability to create win/win environments for everyone that you work with. You should have super strong team management + killer execution capabilities. And yes, you got to be human :)

If this is you, we would love to have you on board in taking care of our customers!

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