05/08 ARNAB MAYRA
Senior Executive - Business Support at Trustklub Consulting

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Branch Service Incharge - Consumer Durable (4-10 yrs)

Bihar/Guwahati/Kolkata Job Code: 85770

We have one very urgent positions in one of the Leading Consumer durable MNC in India:-

POSITION - BRANCH SERVICE INCHARGE

LOCATION:- Kolkata, Patna, Guwahati

CTC : 7L- 10L p. a ( approx ), depending upon current CTC, designation, education & experience.

JOB RESPONSIBILITY

- Service dealers motivating, Customer satisfaction, and Dealer business improvement.

- Keep on monitoring the service dealers to obtain preset targets from the company and customers well satisfaction.

- Regular visiting to the dealer and advising the CSI and business development.

- Monitoring the Customer Satisfaction Index in regular basis.

- Detailed warranty management and ensuring with the customers with their satisfaction marks.

- Organizing Review meeting and motivating them to obtain well settled CSI-Customer Satisfaction Index.

- Motivating and Guiding the technicians and dealer representatives in the technical and operational manner.

Necessary Skills / Attributes :


EDUCATION : 


- B.TECH/B.E (COMPULSORY) DIPLOMA AFTER 12 MIGHT BE CONSIDERED.

- Should have 6-8 yrs experience in handling service center/ service franchisee.

- Should be handling 1000 call load average monthly

- Should have experience in handling service revenue of 15 L monthly

Our recruitment managers will call you back if your cv matches the criterion of the client. 

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