Senior Executive - Business Support at Trustklub Consulting
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Branch Service Incharge - Consumer Durable (4-10 yrs)
We have one very urgent positions in one of the Leading Consumer durable MNC in India:-
POSITION - BRANCH SERVICE INCHARGE
LOCATION:- Kolkata, Patna, Guwahati
CTC : 7L- 10L p. a ( approx ), depending upon current CTC, designation, education & experience.
- Service dealers motivating, Customer satisfaction, and Dealer business improvement.
- Keep on monitoring the service dealers to obtain preset targets from the company and customers well satisfaction.
- Regular visiting to the dealer and advising the CSI and business development.
- Monitoring the Customer Satisfaction Index in regular basis.
- Detailed warranty management and ensuring with the customers with their satisfaction marks.
- Organizing Review meeting and motivating them to obtain well settled CSI-Customer Satisfaction Index.
- Motivating and Guiding the technicians and dealer representatives in the technical and operational manner.
Necessary Skills / Attributes :
- B.TECH/B.E (COMPULSORY) DIPLOMA AFTER 12 MIGHT BE CONSIDERED.
- Should have 6-8 yrs experience in handling service center/ service franchisee.
- Should be handling 1000 call load average monthly
- Should have experience in handling service revenue of 15 L monthly
Our recruitment managers will call you back if your cv matches the criterion of the client.