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16/11 Jahanvi Doshi
Proprietor at New Age HR LLP

Views:5 Applications:5 Rec. Actions:Recruiter Actions:0

Branch Relationship Manager - Sales & Customer Service - Bank (4-7 yrs)

Hyderabad/Metros Job Code: 300358

Responsibilities :

- To engage regularly with the Imperia customers as defined by the contact policy and provide a Consistent & ; Superior Digital Experience. Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer.

- Profiling of customers in order to aid right cross-servicing of Bank products

- Accurate logging and resolution of complaints.

- Attrition control of customers.

- Regular interactions with the customers and proactively assessing customer needs.

- Deepening relationships by cross-selling & #39 sticky products& #39 like Demat, Bill Pay, Advisory etc.

- Ensure portfolio quality of relationship while racing considering eligibility.

- Monitor large amount movements and account closure from the deposit accounts.

- Ensure retention of customers

- Achievement of portfolio parameters

- Meet the defined objectives of the Portfolio managed by respective Imperia -VRM Sales

- Right, cross-sell of products basis profiling and engagement.

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