IT Recruiter at HNM Solutions
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Branch Operations Manager - Customer Service - Bank (5-5 yrs)
Role : Branch Operations Manager
Location : East And West Godhwari, Vishakhapatnam, Batod, Ludh, Silvasa
Experience : 5 Yrs
Description :
Job Purpose :
- To head branch operations ensuring top of the line customer service and customer engagements
Functional Responsibilities :
- To ensure customer service standards are met and minimize customer complaints and escalations
- Deepen customer engagements and ensure revenue is maximized by cross sell and upsell
- Ensure smooth operations of the branch at all times
- Ensure branch adheres to the highest standards of compliance
- Ensure branch upkeep in terms of physical and IT infrastructure
