G4S is the leading global integrated security company specializing in the provision of security products, services and solutions. It is a multinational headquartered in London and spread across 90 countries across the globe.

Job Summary

To provide overall leadership for the Branch and ensure effective service delivery by managing:

1. Profitability of Branch operations and assuming P&L responsibility

2. Delivery of high quality service to customers and ensuring effective operations

3. Health & safety and leadership for all branch functions

Job Responsibilities

Operations Management

- Formulate & implement Branch strategy linked with Hub strategy

- Directly accountable for planning and organizing branch operations

- Ensure proper start-up of new assignments

- Manage guard sourcing in terms of scouting, referrals and walk-ins

- Ensure proper deployment, rostering & attendance of guards

- Ensure proper supervision, patrolling & review in terms of day & night checks

- Conduct security audits of large assignments periodically

- Forecast, procure and distribute uniforms and office equipment under clearance from the respective Hub Heads

- Maintain consistent, complaint free, high quality service levels

- Support and facilitate implementation of corporate

Business Performance :

- Ensure achievement of branch profitability targets

- Ensure achievement of branch revenue targets

- Ensure achievement of financial targets of the branch including collections and price increase

- Accountable for growth and retention of Key and Core Accounts

- Conduct receivables analysis and initiate cancellation of non-paying clients

- Monitor and control expenditure and overheads of the branch

- Ensure proper maintenance of accounts of the branch

- Ensure timely & accurate submission of monthly MIS to Hub

- Recommend approval of bills for direct reporting staff

- Reconcile man hours, paid vs. bills outstanding based on actuals

Client Relationship Manager

- Strive to understand customer's needs and deliver the right/customized solutions

- Build effective customer relationships, ensure customer satisfaction and promote company's image

- Conduct all surveys and client requested security audits

- Ensure satisfaction and retention of existing clients

- Regular meeting with clients for performance feedback

- Reviewing client feedback and developing solutions to

- improve service delivery quality and create customer delight

- Responding to client queries and concerns properly

Relevant Experience :

- Minimum 8-10 years of overall experience

- Minimum 2-3 years of experience in a service industry with large distributed operations (e.g.- retail, insurance, logistics)

- Experience of independently managing a P&L

- Ability to make sound, clear and relevant decisions

- Ability to resolve disputes/ disagreements

- Ability to carry people along, create team spirit and gain their commitment

- Ability to successfully manage widespread field operations

- Ability to work with labour union

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