JOB DESCRIPTION

Branch Head

Exp : 6 to 15 years

Location : Satara , Mumbai , Pune

Primary Skills : Branch Head , Operations Head , Team Handling

Qualification :

Graduate, Preferably Post Graduate

Relevant Experience

6-7 years of Banking experience

Functional Competencies

- Experince in heading a retail banking branch with responsibility, overseeing daily operation in the branch and ensuring service quality standards are maintained.

- Knowledge of Branch Banking compliance and processes

Behavioral Competencies

- Selling skills & Negotiation Skills.

- Clear Communication and always motivating.

- Enhances Customer Experience.

- Team Management with Leadership skills.

Job Responsibilities

Financial Responsibilities

- Devise action plan for the Branch and ensure that Liability business (Book size of CASA, yield, fee based income and Business quality) targets for the Branch is met.

- Effectively manages the sales and service environment of the branch.

- Actively identifies and establishes the business relationship with retail customers.

- Strategize sales direction for cross selling and sales planning for the area of function. Monitor and improve sales productivity.

- Responsible for organizing various sales campaign / promotions in the area of function.

- Achieving Business targets in terms of Book size, Yield, Fee-based income and customer quality for the functional area. Leading the team of the Branch to achieve the Profit targets.

- Support an environment that promotes providing a level of care that makes customers feel welcomed, significant and engaged.

Non Financial Responsibilities

- Coordinate with BOSM and Team Leaders for developing Business.

- Customer centric approach and deepening the customer relationships.

- Supervise the day to day functions of the branch including Vault, drawer and ATM balancing, overseeing teller and customer service duties, assisting with customers transactions.

Operations

- Recommend the matter to next level (CM/RM)) for the cases beyond DOP of BM.

- Provide guidance and support for new product launches.

- Ensure Business Turn Around Time (TAT) superior to competition inline with the standards laid down for the Bank.

- Monitoring and controlling cost of acquisition of local Sales Channel/ FOS, Branch expenditures, Manage Branch Administration.

Ensure ethical practices in acquisition and servicing.

Monitor performance of branch on a weekly basis viz. in terms of business targets achieved.

- Responsible for efficient operations, customer service and marketing for all retail banking products.

- Develop alternative channels for CASA business sourcing.

- Proactively seeks solutions that benefit the customer and the bank.

People Management

- Manpower planning for branch staff and performance appraisal.

- Improve efficiency and productivity of Staff, Turn-Around-Time, etc. of the Branch.

- Ensure full team is committed and customer focused in their approach.

- Achieve high employee satisfaction and retention of good performers and manage attritions through motivation and job satisfaction.

- Identify and carry out all actions/ activities related to business growth.

- Train the Branch staff at periodic intervals in new products, features and competition.

- Assist in devising and implementing a customer acquisition and retention programme.

Compliance & Risk Responsibilities :

- Adhere to regulatory compliance and bank's policies and procedures, bank's code of conduct and ensure to comply all.

- Taking the responsibility of bank's information - No third party info disclosure, verbal, written, soft copy, mail any way.

- Address critical issues and potential conflicts in a candid and timely manner.