Urgent Hiring_Branch Manager_Leading Bank_Mumbai

We are looking for Branch Manager Role for one of the leading Bank

Location : Pan Mumbai

Experience : 5 Years- 14 Years

Note : Looking Existing Branch Manager Only

JOB RESPONSIBILITY :

- Superior and Consistent Customer Service

- Ensures Efficient complaint management within specified TATs

- Drives high service scores

- Conducts customer engagement programs and marketing events

- Ensures proper implementation of CRM by the Sales, Relationship & BSD departments and to be reviewed at every interval

- Strengthening Systems, Controls and Processes

- Ensures Upkeep of the Branch and ATM and raises issues if required

- Liaises with respective teams for effective and efficient Fraud Management within the cluster

- Ensures branch compliance with Bank's policies and processes

- Ensures timely submission of MIS reports

- Ensures safety and security of Bank and customer's assets

- Ensures Audit-related deliverables both internal and external are met as per the prescribed norms

- Ensures Role clarity to employees in the branch and manage attrition

- Cross Sell & Portfolio Management

- Focuses on Sustained Revenue Generation for their respective branch

- Acquire Liabilities of family/group members of customers in the non-managed portfolio

- Ensures Cross sell of other bank and third-party products to existing customers in non-managed portfolio

P&L Management :

- Maintains the Profit and Loss statement and Balance Sheet for the branch

- Executes the Branch Strategy in line with the overall Branch Banking strategy for the bank

- Sustained revenue generation for the branch through cross sell of TPP, RA and BB products

- Liabilities mobilization through CASA portfolio growth

Transactions :

- Ensures all the counters are opened and staff is ready to service client's atleast 15 minutes before the customer timings.

- Ensures proper scrutiny of all transactional documents submitted by the customer vis--vis branch checklist to ensure all that all necessary documents are submitted by the customer.

- Supports the Business Managers/Business Heads/Financial control team in preparation of any audit related deliverables i.e. internal /external concerning a transaction executed for a corporate client.

- Addresses all transaction related enquiries i.e. pre, during & post transaction processing & escalations Ensure strong monitoring of all transactions in the branch & maintain accurate / strong MIS for the branch. The same may be needed by the bank for overall management of branch processes & business planning.

- Ensures frequent monitoring of all over-aged cases (deferrals, pending items, etc.) & appropriate escalation of the same in a timely & balanced manner to the senior management.

- Ensures that knowledge, skills & capabilities are built across entire team of BSPs, so as to have internal backups to ensure that work is not hampered in by absenteeism or resignations.

Account Opening & Maintenance :

- Monitors the processes for account opening, account maintenance & account closure related formalities as per process.

- Handles customers- inquiries and instructions, whilst ensuring that the Bank's delivery standards are met in achieving total customer satisfaction. e.g. timely checking of account opening documentation, opening of Accounts etc.

- Ensures adherence to process & documentation standards (e.g.,forms/checklists, welcome calling, approvals, etc.)

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