HR at Looper Development Sevices
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Branch Manager - Sales - Bank (10-15 yrs)
JOB SUMMARY :
Responsible for :
- Revenue targets of the unit
- Productivity of the unit
- Recruit, coach and develop Sales Managers and Agent Advisors
- Adherence to Customer service standards.
KEY RESPONSIBILITIES :
- Meet unit targets
- Achieve revenue targets
- Ensure implementation of GOLD system
- Supervise the activity plan of Sales
- Managers & Agents to ensure that these are fulfilled as per the desired standards
- Ensure that all Sales Managers and Agents under supervision perform as per the company's rules and regulations.
Track productivity measures as for the unit:
- AFYP
- Case rate
- Annual mode business
- Persistency
- Paid cases per agent
- YTD appointments
- SM appointments
- Pro active agent retention
- Annual FYC standards
- Execute plans for growth of the agency
- Identify, interview and select new Sales Managers from natural market and by networking
- Ensure adherence to laid down sales and service standards for Sales Managers
- Conduct weekly performance review and planning (PRP) for Sales Managers
- Ensure retention of Sales Managers by formulating their development plans, meeting their training needs and communicating with them on a regular basis Build leadership pipeline of future SMs & APs from the unit.
OTHER RESPONSIBILITIES :
- HO co-ordination
- Sales promotion activities
- Assist in overall running of the G.O
MEASURES OF SUCCESS:
- CGPA
- AFYP
- Case Rate
- Recruitment
- Retention
- Persistency
- GOLD Audit Rating
- Active Retention
- Number of promotions
MINIMUM EDUCATION : Graduate preferably with an MBA
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