Key Responsibilities :

Operations :

- Ensure quality control to address immediate issues, pre-empt potential future issues and identify areas for improvement when required

- Address day-to-day community issues including coordinating and managing building access as necessary

- Manage food and beverage offerings to ensure the quality and presentation are aligned with Bootstart's brand

- Oversee the daily ordering and receipt of products from vendors

- Prepare the building expense reports and budgets for Management review

- Organize the move-in and move-out schedules to minimize member issues

- Support the operation Manager in making strategic decisions regarding the operational and financial performance and process optimization of the location

- Train Community Associates and other Community Leads at your location to conduct walkthroughs and prepare reports for those occasions when you are not able to do so

- Ensure a level of uncompromising cleanliness, including management of the team of Community Service staff at your location to ensure cleaning and pantry responsibilities are executed daily to the highest standard

Sales :

- Support the touring of new members when required

- Support the research of prospective members in the tour pipeline and support followup and closing requirements when required

- Connect with local organizations and attend networking events to promote

- Bootstart's community and identify potential members

- Support the referral of prospective or existing members to other locations when required

Hospitality :

- Develop professional relationships with members and proactively gather information on their needs to identify both Bootstart and member services that could help them achieve their goals

- Identify and execute opportunities to connect members with each other

- Support the planning and supervision of educational, professional, and personal development events based on members' needs and requests.

- Ensure a gracious arrival experience for all members, prospective members, and guests of members while maintaining the necessary level of building security

- Ensure best practices for the benefit of the broader company related to the member experience, sales, hospitality, operations, events, and training