JD for Customer care :

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents.

- Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.

JD for customer care :

- Maintaining a positive, empathetic and professional attitude toward customers at all times

- Knowing our product, processes and policies inside and out so that you can provide the customer with high-quality responses

- Acknowledging and resolving customer queries through various channels within the shared time limits

- Follow up on queries with the assigned internal stakeholders or the customer to ensure timely and proper resolution

- Providing feedback on the efficiency of the customer service processes

- Ensure customer satisfaction and share customer feedback for product and process improvement with the management

- Recognize, document, and alert the management of trends in customer queries

The best fit candidate would have :

- Proven customer support experience or any other customer-facing experience

- Strong phone contact handling skills and active listening

- Ability to write professional emails

- Customer orientation and empathy

- Pattern recognition skills to identify trends

- Willingness to continuously learn about the product, processes and policies

Job Type : Full Time

Location : Bangalore

Experience : 1 to3 years Languages know: English's and Hindi

Notice Period : Immediate

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.