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01/07 Shiv Bora
HR Manager at Bonito Designs Pvt Ltd

Views:47 Applications:15 Rec. Actions:Recruiter Actions:1

Bonito Designs - Lead - Presales (4-8 yrs)

Bangalore Job Code: 165259

As a Pre-sales Lead you will be the first point of contact when a customer needs any design help or general information about Bonito offerings. We are looking for a fun and committed individual who understands design and aesthetics to the core. Someone who understands the gravity of the role and says yes to all the following questions :

- Do you want to solve a problem?

- Love talking for hours on end?

- Prefer a phone that rings over a phone that sits?

- Patience is your middle name?

If you just yelped out a booming yes, you must be the one!

Job Type: Full-time

Experience: 4+ yrs in customer-facing roles / inside sales roles as the role would involve a high degree of customer interaction

Key Requirements :

- Great written and verbal communication skills

- Good listener with active problem-solving skills

- Good interpersonal, analyzing & follow-up skills

- Quick learner and open to learning new channels or processes

- Flexible with work timings/ schedule and availability.

- Multitasker with flexibility to work in different work roles.

- Ability to educate the customer about the benefit of choosing Bonito over competitors

- Ability to collate requirements post the call with the customer

- Good working knowledge about interior design and products would be an added advantage.

Responsibilities :

- Reach out to prospective customers basis the customer enquiries given by Business Manager while strictly following call time SLAs,

- Guide customers about Bonito, design services and products for end to end design projects

- Making sure that the quality of the calls is extremely high

- Schedule the detailed call with our design team through internal tools

- Follow up with internal team members to ensure that appropriate action has been taken on customer requests and complaints

- Make reminder calls to clients, send follow-up emails and schedule appointments, make sure the call happens on scheduled time

- Feedback calls to customer

- Keeping records of customer interactions and different transactions, recording details of comments, inquiries & complaints.

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