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08/08 Aarushi
HR Manager at Blue Tokai Coffee Roasters

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Blue Tokai Coffee Roasters - Customer Service Representative (1-3 yrs)

Delhi/Mumbai Job Code: 86171

Job Description

We- re looking for an energetic and professional Customer Service Representative to join our team. Whether it's through phone, email, social media or in-person, every customer interaction is an opportunity to engage with people to provide a positive experience with our brand and providing excellent customer service is a core part of our mission.

Specific responsibilities will include:

- Respond to customer inquiries across all communication channels.

- Keep up to date with offered products and provide accurate answers to questions related to product features, pricing, and availability.

- Work closely with internal departments to meet customers' needs and resolve complicated issues.

- Help resolve product returns and service / maintenance requests.

- Work with courier partners to respond to shipping inquiries and expedite order deliveries.

- Monitor and analyse customer feedback / reviews and provide suggestions to improve CSAT.

- Keep track of product listings to ensure accurate content across all sales channels (description, images, price, etc.).


- 1 - 3 years of experience in a similar role.

- Self-starter with demonstrated initiative

- Ability to approach problems logically and rationally

- Ability to empathise with and prioritise customer needs.

- Demonstrates conflict resolution, negotiation, and de-escalation skills.

- Demonstrates ownership to resolve challenging customer issues, escalating when necessary.

- Ability to comprehend and interpret customer issues correctly and communicate the solution clearly.

- Ability to compose accurate, concise and grammatically correct written responses.

- Ability to communicate effectively with internal departments and work in a team environment

- Familiar with MS Office / Google tools (Docs, Sheets, Slides, etc.) and basic understanding of e-commerce websites (Shopify, Amazon, etc.) and how they work.

- Ability to understand and quickly learn new tools / softwares.

- Effective problem solving skills including decision making, time management and immediate prioritisation of tasks as assigned

- Must be willing to work on weekends.


We are India's largest speciality-focused coffee company, with coffee roasteries in New Delhi and Mumbai and a growing network of cafes. All of our coffees are sourced from leading growers across the country, and traceability and long-term relationships with our farms are integral to what we do. We are focused on sourcing, roasting, brewing the best beans India has to offer.

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