Blue Ocktopus - Associate - Customer Success (2-4 yrs)
Job Description :
- Guide new customers through the onboarding process, ensuring they understand the features, benefits, and functionality of our products/services.
- Establish and maintain strong relationships with clients, acting as a point of contact for their inquiries, concerns, and feedback.
- Proactively engage with clients to understand their goals and objectives. Collaborate with them to develop strategies for achieving their desired outcomes using our offerings.
- Address customer inquiries, troubleshoot problems, and provide solutions in a timely manner. Escalate complex issues to appropriate teams and ensure timely resolution.
- Identify opportunities to upsell or cross-sell additional products/services that align with the customer's needs and goals.
- Maintain accurate and up-to-date customer records and interactions in the CRM system.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
