- Customer Relation & Engagement Proactive meetings with Client to understand their requirements and satisfaction level on regular basis.

- Be a part of special events like CP meet & launches.

- Should have knowledge of the entire customer lifecycle from initiation to possession.

- Should be able to prepare various NOCs, letters, Agreement, Demand letter, receipts, reminders, documents required for possession process etc.

- Should be aware of RERA clauses, cancellation and termination criteria, interest relates clauses and calculation.

- Create a hassle free and seamless experience for the customer with regards to on-boarding, registration, payments follow-up etc and also to deliver prompt and accurate service to the customer.

- Deal with all queries in a professional and courteous manner, in person, on the telephone or via e-mail within specified TAT

- Resolve customer queries in a timely and effective manner.

- To ensure that all escalated complaints are resolved in coordination with the Sales Manager and other relevant departments within 48 hrs.

- To address customer complaints/ issues gathered during relationship building activities.

- To ensure demand is raised and collection within due date is done as per the payment schedule by maintaining proper follow up with the architect team.

- Build SOPs for the CRM department to record queries regarding services, processes and re-direct them to the respective manager/team member.

- Attend to all customer related queries / complaints /suggestions. Collections of all receivables at all stages

- Loans processing and coordination with banks & DSA's for release of payments at all stages

- Prepare inter-departmental reports for smooth coordination. Prepare reports in prescribed formats for Senior management.

- To ensure proper handover is done to customer post complete payments by customer after coordinating with relevant departments.

- To ensure that interactions with all concerned departments like Design & Architecture, Construction, Finance & Accounts, Sales & Marketing, etc. is taken up within the defined SLA timelines.

- Hand hold the customer throughout the fit-out process from MMRD NOC, PMC vendor management, ongoing fit out coordination, inspection till Inaugural.

- Overseeing the data maintained by the Mis team.

Industry : Real Estate

Employment Type : Full-time

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