Telemarketing Manager at Bionics Enviro Tech
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Bionics Enviro Tech - Telesales/Telecalling/Customer Relationship Management Role (2-10 yrs)
Job Title : Customer relationship management (English and Hindi Communication)
Location : Erode,Tamilnadu
Employment Type : Full-time
Company : Bionics Enviro Tech (P) LTD
Job Description:
- As a CRM at Bionics Enviro Tech you will play a critical role in our sales and customer support team. Your primary responsibility will be to engage with potential and existing customers over the phone, offering our products/services, addressing their inquiries, and ensuring a high level of customer satisfaction.
Key Responsibilities :
- Make outbound calls to potential customers to introduce our products/services and convert leads into sales.
- Receive inbound calls from existing customers and provide assistance, answer queries, and resolve issues promptly.
- Maintain a professional and courteous tone while communicating with customers.
- Keep accurate and detailed records of customer interactions and transactions using our CRM system.
- Follow up on leads and ensure timely follow-through on sales processes.
- Meet and exceed sales targets and performance goals on a consistent basis.
- Continuously update your knowledge of our products and services to provide accurate information to customers.
- Handle customer complaints and provide appropriate solutions within the given timeframe.
- Collaborate with the sales and support teams to ensure seamless customer experience.
- Collect and relay customer feedback and market insights to help improve our products and services.
Qualifications :
- Excellent verbal communication skills in both English and Hindi(must).
- Strong interpersonal skills and the ability to build rapport with customers.
- Previous experience in telesales, customer support, or a related role is a plus.
- Ability to work in a target-oriented and fast-paced environment.
- Good problem-solving and negotiation skills.
- Professional and courteous attitude.
- Basic computer skills, including proficiency in Microsoft Office applications.
Benefits :
- Competitive salary and performance-based incentives.
- Training and professional development opportunities.
- Friendly and supportive work environment.
- Opportunities for career growth within the organization.
- If you have the passion and skills to excel in a Customer relationship management role, and you are bilingual in English and Hindi, we encourage you to apply. Join our team and be a part of a company that values your contribution and offers opportunities for personal and professional growth.
How to Apply :
- Interested candidates are invited to submit their resume and a cover letter explaining their suitability for the position
