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04/08 Khaja Nooruddin
Talent Acquisition Executive at Bhanzu

Views:53 Applications:16 Rec. Actions:Recruiter Actions:0

Bhanzu - Relationship Manager - Customer Support (1-3 yrs)

Bangalore Job Code: 226900

Relationship Manager

Responsibilities :

- Develop excellent working relationships and communicate courteously with the clients and encourage new business with existing clients.

- Answering and dealing with general telephone and e-mail requests from clients

- Manage special requests from the customer for increased and enhanced levels of service

- Manage and resolve any client reported complaints, in an efficient and time critical manner.

- Conduct quality assurance assessments to determine customer satisfaction and use the findings to improve on areas of complaint.

Requirements :

- 1-2 years experience in premium customer support relationship management

- Excellent written and verbal communication skills

- Experience in retention, renewals would be a plus

- Significant experience working in the e-commerce, Ed-tech, hospitality and technology sector

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