Bewakoof.com - Executive - Customer Care - Email/Chat Process (0-1 yrs)
Responsibilities:
1. To assist customers with queries related to their order status, available products, dispatch details, payment details, etc via Emails and deal with multiple customers at the same time.
2. Managing of the Returns and Refunds Process
3. To manage Social media (facebook, twitter) and App queries
4. Coordinating with different courier partners, to get an update on the delivery status etc
5. To manage all daily tasks and duties related to the process with strict compliance to guidelines.
6. Help in creating customer surveys, segmentation & getting feedback to improve our processes, products and customer experience
We're looking for someone who has :
1. Customer service experience from 6 months to 1 year (Email background preferable)
2. Ecommerce background preferred
3. Willing to work 6 days (flexible weeklyoff)
4. Ability to use multiple system for Information
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
