Senior Manager- HR at Behtar Zindagi
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Behtar Zindagi - Team Lead - Service Calling (5-7 yrs)
About Company :
- Behtar Zindagi(BZ) is India's largest agri-marketplace offering Livestock feed, Agri-Inputs, harvesting machineries & tractors, with a unique network of H2O- Network (Hyperlocal Human support Offering). We are an internet company with a goal to offer all farming needs in a single-window by bringing the widest range of sellers to our platform.- With a future-ready transparent tech platform, it attracts the key agri-sellers, advisory experts, tools and machinery manufacturers, financial institutions, and innovative startups, to come under a single-window for solving all farming needs.- In other words, BZ is a technology platform that offers: 1. Discovery of all farming needs (bringing the widest selection); 2. Accessibility of what they discover; (last mile, digital reach) 3. Return on investment (financially rewarding).
For more information, visit our website www.behtarzindagi.in https://behtarzindagi.in/index/#/bz/about or our LinkedIn page https://www.linkedin.com/company/behtar-zindagi/
Job Description (Team Lead- Calling Process)
We are looking for an experienced and result-driven Team Lead for our enthusiastic calling team! As a Calling process Team Lead at our company, you will be responsible for setting up, implementing, and managing the overall company's Telecalling Strategy.
Key Responsibility Areas :
- Manage Telecaller performance tracking
- Floor Management while handling a team of 25-30 callers
- Monitoring calls and guide Telecallers to achieve and improve on the performance
- Set Goals and handle Telecaller coaching on sound collection practices, participating in role plays and provide feedback to Telecallers.
- Provide feedback to Management on new hire progress, and concerns/issues
- Prepare daily and weekly reports as needed as to the status of the Team Targets/quotas.
- Ensures staff meets daily collections goals.
- To be an effective communication bridge between management and team members
- Self-Driven and Motivated
- Strong Communication, negotiation and interpersonal skills
- 2-3 years of Team Handling experience
Annual Salary - INR 6-7 LPA
Job Location - Paschim Vihar/Connaught Place, Delhi
Shift Timing - 8.30 am to 5.30 pm