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12/01 Geetika Bahl
Senior Manager- HR at Behtar Zindagi

Views:53 Applications:15 Rec. Actions:Recruiter Actions:5

Behtar Zindagi - Team Lead - Service Calling (5-7 yrs)

Delhi Job Code: 142700

About Company :

- Behtar Zindagi(BZ) is India's largest agri-marketplace offering Livestock feed, Agri-Inputs, harvesting machineries & tractors, with a unique network of H2O- Network (Hyperlocal Human support Offering). We are an internet company with a goal to offer all farming needs in a single-window by bringing the widest range of sellers to our platform.- With a future-ready transparent tech platform, it attracts the key agri-sellers, advisory experts, tools and machinery manufacturers, financial institutions, and innovative startups, to come under a single-window for solving all farming needs.- In other words, BZ is a technology platform that offers: 1. Discovery of all farming needs (bringing the widest selection); 2. Accessibility of what they discover; (last mile, digital reach) 3. Return on investment (financially rewarding).

For more information, visit our website or our LinkedIn page

Job Description (Team Lead- Calling Process)

Brief :

We are looking for an experienced and result-driven Team Lead for our enthusiastic calling team! As a Calling process Team Lead at our company, you will be responsible for setting up, implementing, and managing the overall company's Telecalling Strategy.

Key Responsibility Areas :

- Manage Telecaller performance tracking

- Floor Management while handling a team of 25-30 callers

- Monitoring calls and guide Telecallers to achieve and improve on the performance

- Set Goals and handle Telecaller coaching on sound collection practices, participating in role plays and provide feedback to Telecallers.

- Provide feedback to Management on new hire progress, and concerns/issues

- Prepare daily and weekly reports as needed as to the status of the Team Targets/quotas.

- Ensures staff meets daily collections goals.

- To be an effective communication bridge between management and team members

Requirements :

- Self-Driven and Motivated

- Strong Communication, negotiation and interpersonal skills

- 2-3 years of Team Handling experience

Annual Salary - INR 6-7 LPA

Job Location - Paschim Vihar/Connaught Place, Delhi

Shift Timing - 8.30 am to 5.30 pm

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