Talent Acquisition Specialist at Behtar Technologies Pvt Ltd
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Behtar Technology - Manager - Telecalling (2-5 yrs)
Telecalling Manager(Telugu) - Lead Qualification Team
Location : Hyderabad
Job Overview :
- We seek an experienced and dynamic Telecalling Manager(Telugu) to lead our Lead Qualification Team. As a Telecalling Manager, you will be responsible for overseeing a team of telecallers, driving lead-qualification efforts, and ensuring the successful qualification of leads for our sales team. The ideal candidate will have a proven Tele-calling management, lead qualification, and team leadership track record.
Key Responsibilities :
Team Leadership :
- Lead, motivate, and manage a team of telecallers to achieve and exceed lead qualification targets.
- Provide ongoing training, coaching, and performance feedback to enhance team skills and productivity.
- Foster a positive and collaborative team environment that encourages professional growth and development.
Lead Qualification :
- Develop and implement effective lead qualification strategies to ensure the delivery of high-quality leads to the sales team.
- Monitor and analyze team performance metrics to identify areas for improvement and implement corrective actions.
- Collaborate with sales and marketing teams to align lead qualification efforts with overall business goals.
Process Optimization :
- Continuously evaluate and improve lead qualification processes to enhance efficiency and effectiveness.
- Implement best practices and industry standards to streamline operations and achieve optimal results.
- Identify and address bottlenecks in the lead qualification pipeline.
Quality Assurance :
- Implement and enforce quality assurance measures to ensure accurate lead qualification and data integrity.
- Conduct regular audits of telecalling activities to maintain high standards of performance.
- Provide constructive feedback to team members to enhance the overall quality of lead qualification efforts.
Reporting and Analysis :
- Generate regular reports on team performance, lead qualification/conversion rates, and other relevant metrics.
- Analyze data to identify trends, opportunities, and areas for improvement.
- Present findings and recommendations to senior management.
Qualifications :
- Bachelor's degree in business, marketing, or a related field.
- Proven experience in telecalling management and lead qualification.
- Proven track record of handling 4-5 team of telecallers directly reporting to you.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Analytical mindset with the ability to use data for decision-making.
- Familiarity with CRM systems and telecalling tools.
Benefits :
- Competitive salary and performance-based incentives.
- Health and wellness programs.
- Opportunities for professional development and growth.
- Collaborative and inclusive work culture.
- If you are a results-driven individual with a passion for lead qualification and team leadership, we invite you to apply for this exciting opportunity to contribute to our company's success.