Founder at Beambox Solutions Pvt Ltd
Views:24 Applications:10 Rec. Actions:Recruiter Actions:5
BeamBox Solutions - Executive - Customer Relationship (0-1 yrs)
Position : Customer Relationship Executive
Salary : 3LPA
Qualification : Graduation (2022/2023 Passout)
Location : Sector-16, Noida
About the role :
- We are looking for a motivated and energetic professional Customer Relation Executive who will be responsible to monitor escalations, enhance efficiency, analyse metrics, handle high-priority issues, collaborate with teams, and stay up-to-date with industry trends for exceptional customer service.
Key Responsibilities :
- Manage inbound and outbound calls, addressing customer queries and concerns professionally.
- Build and maintain strong customer relationships, ensuring satisfaction and loyalty.
- Implement strategies for customer retention and encourage repeat business.
- Collaborate with the sales team to identify upsell and cross-sell opportunities.
- Maintain accurate customer records in the CRM system.
- Analyze feedback to suggest process improvements and optimise customer experience.
Qualifications :
- Bachelor's degree preferred.
- Proven experience in customer service or relationship management.
- Excellent verbal communication and active listening skills.
- Strong interpersonal skills and empathy.
- Problem-solving abilities and proactive attitude.
- Time management skills and ability to handle multiple tasks efficiently
Note : This job description is not exhaustive and may be modified as per the organisation's needs.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
