BANKIT - Executive - Customer Care (0-2 yrs)
Job Overview :
- We are seeking a dedicated and customer-focused individual to join our company as a Customer Care Executive with a specialization in Churn Control. The ideal candidate will be responsible for providing exceptional customer support while proactively implementing strategies to minimize churn and enhance customer satisfaction. This role involves effective communication, problem-solving, and a strong understanding of the fintech industry.
Responsibilities :
1. Respond to customer inquiries and concerns promptly and professionally.
2. Provide assistance with account-related issues, transactions, and general product information.
3. Implement targeted strategies to reduce churn rates and enhance customer retention.
4. Investigate and resolve customer issues and complaints related to billing, transactions, or other services.
5. Collaborate with cross-functional teams to address underlying issues contributing to churn.
6. Analyze customer data and behaviour to identify patterns leading to churn.
7. Collect customer feedback to understand pain points and areas for improvement.
8. Generate regular reports on customer churn rates, retention efforts, and the impact of implemented strategies.
Qualifications :
- Bachelor's degree in any related field.
- Customer service or Inbound/Outbound sales process.
- Customer-focused mindset.
- Proactive problem-solving skills.
- Effective communication skills for customer engagement.
