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06/05 Ashwarya Khanna
Executive - Human Resource at BankIT

Views:103 Applications:18 Rec. Actions:Recruiter Actions:2

BankIT - Executive - Customer Care (0-1 yrs)

Noida/Delhi NCR Job Code: 324367

- Conducting customer satisfaction surveys to understand what areas of the company's services need improvements.

- Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution.

- Curating streamlined email and social media communication mediums for offers, updates and much more.

- Dealing with customer issues and churning out an easy-to-follow solution.

- Managing payment and delivery of customer orders.

- Helping customers choose the right product for their requirements and budget.

- Handling customer concerns and complaints in a timely manner.

- Informing customers of upcoming promotions or deals.

- Establishing a positive rapport with all clients and customers in person or via phone.

- Forming reports based on customer satisfaction statistics and helping their team to develop new skills.

- Fixing appointments based on the availability of customers and clients.

- Interacting with customers to ensure they have a desirable and shareable experience.

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