Senior Manager - Telesales, Chennai

Who we are?

BankBazaar.com is India's first neutral online marketplace for instant customized rate quotes on Loans, Credit Cards and other Personal Finance products. We- re working hard to change the way financial products are approached in India. BankBazaar.com has been consistently redefining the online loan experience over the last 8+ years. Supported by global investors such as Amazon, Sequoia Capital, Walden International, Fidelity Growth Partners and Mousse Partners. BankBazaar.com's goal has always been to create a simpler, smoother, end to end experience in a user's financial journey. The company was recognised as India's best Financial Website in 2016 by the Internet & Mobile Association of India (IAMAI) for its efforts in this direction.

With its focus on harnessing mobile technology to deliver paperless transactions, BankBazaar.com aims to be the leading marketplace for financial products. The company offers largest number of financial products in the market, with its highly secure, user friendly and intuitive platform, BankBazaar.com supports more than 85 partner BFSI organizations. Bankbazaar.com is expanding it's roots globally and apart from India, BankBazaar.com also has offices in Singapore and has commenced operations there last year.

To know more about BankBazaar.com do visit our

- Blog https://blog.bankbazaar.com/

- Website https://www.bankbazaar.com/

- Insurance Site https://www.bankbazaarinsurance.com/

Skills Required:

Must have Progressive experience in managing a 100+ Banking Telesales / Customer Service setup.

- Strong interpersonal and communication skills with the ability to communicate effectively to a wide range of constituencies in a diverse environment

- Ability to maintain composure in critical situations and communicate clearly with the stakeholders

- Demonstrates ability to analyze data, using the data to drive decision making

- Fosters a positive team environment and collaboration within the Site

- Easily approachable, cooperative, and a team player, easily gains the trust and support of Associates and peers

- Demonstrates effective, clear and professional written and oral communication

- Strong prioritization and time management skills, with a high degree of flexibility

- Ability to embrace constant change with flexibility and good grace

- Demonstrate appropriate sense of urgency and adaptability in response to changing business needs.

Role & Responsibilities:

- Strategize and implement continues process improvements which results in Quality and cost efficiency

- Understand people motivation and create positive environment that promotes higher motivation

- Manages performance and behavior of CRO's through effective meetings, coaching, and mentorship.

- Implements performance goals, monitors and evaluates against pre-set goals implementing action plans to resolve performance barriers as needed.

- Managing 100% compliance, process adherence and Team Targets

- Reviews and analyzes performance metrics to identify areas of opportunity that will drive performance improvement.

- Ensures that Associates have a clear understanding of the performance and behavior criteria and how it impacts site performance and the overall Seller experience.

- Strategize workforce management to execute daily staffing plans, identifies and reports significant volume and capacity changes, making just-in-time adjustments to ensure staffing requirements are met to achieve service levels goals.

- Manages schedules, monitors adherence, time-off planning, and attendance

- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.

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