- Interact with clients through telephonic conversation.

- Offer clients information about products or services, account cancellations or renewals, opening new accounts.

- Enter or take orders from clients.

- Obtain complaint details.

- Record inquiries, transactions, interactions, complaints, and comments of clients and taking action accordingly.

- Ensure that the necessary changes are implemented to resolve the complaints and queries of clients.

- Draft contact forms.

- Make changes in address records via computer.

- Look after unresolved and pending customer complaints and referring them to the required departments for further investigation.

- Contact clients to inform them about investigation results.

- Respond to inquiries about service adjustments.

- Resolve complaints related to customer service billing.

- Perform activities like adjusting bills, refunding money, and exchanging merchandise.

- Evaluate disputed merchandise using original requisitions and information from invoices.

- Suggest modifications in packaging, shipping, billing methods, and procedures to prevent issues.

- Solicit sales of new services and merchandise.

- Review terms and policies to ensure that they meet regulations and resolve issues.

- Obtain and evaluate information to determine the legitimacy of complaints.

- Identify the potential causes behind complaints.

- Follow up on the claim adjustments with sellers.

- Approve or disapprove dealers' claims.

- Determine whether the claimed parts are defective.

- Navigates through various systems and websites.

Inbound Customer Service Job Requirements :

- Bachelor's degree in management, communication, or a related field.

- Expert in offering customer support.

- Knowledge about consumer products.

- Tech-savvy and proficient with applications like Microsoft Office.

- Ability to collect, organize, and interpret data.

- Ability to function using unwritten but generally understood rules and instructions.

- Ability to rely on precedent when available or applicable.

- Strong written and verbal communication skills.

- Exceptional problem-solving skills.

- Ability to negotiate with others.

- Patience in handling difficult and angry customer calls.