Assistant Manager - HR at Baazi Games
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Baazi Games - Team Lead - Customer Support (3-6 yrs)
- Create an inspiring team environment with an open communication culture.
- Set clear team goals.
- Delegate tasks and set deadlines.
- Oversee day-to-day operation.
- Monitor team performance and report on metrics
- Motivate team members.
- Discover training needs and provides coaching.
- Listen to team members- feedback and resolve any issues or conflicts.
- Recognize high performance and reward accomplishments.
- Encourage creativity and risk-taking.
- Suggest and organize team-building activities.
- Responsible for distributing information to team members and stakeholders.
- Coordinate's operation strategies and activities to ensure the provision of outstanding customer service while adhering to regulatory and company guidelines.
- Address customer concerns in reference to products, services rendered, or employee interactions.
- Train new employees on company standards and procedures, from how to handle a negative customer experience to how to properly interact with clients.
- Strong understanding of business goals and standards for customer service
- Proven work experience as a team leader or supervisor
- In-depth knowledge of performance metrics
- Good PC skills, especially MS Excel
- Excellent communication and leadership skills
- Organizational and time-management skills
- Decision-making skills
- Ability to communicate effectively with senior management and other departments