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13/09 Preeti Rawat
Assistant Manager - HR at Baazi Games

Views:247 Applications:69 Rec. Actions:Recruiter Actions:43

Baazi Games - Team Lead - Customer Support (3-6 yrs)

Delhi Job Code: 176360

- Create an inspiring team environment with an open communication culture.

- Set clear team goals.

- Delegate tasks and set deadlines.

- Oversee day-to-day operation.

- Monitor team performance and report on metrics

- Motivate team members.

- Discover training needs and provides coaching.

- Listen to team members- feedback and resolve any issues or conflicts.

- Recognize high performance and reward accomplishments.

- Encourage creativity and risk-taking.

- Suggest and organize team-building activities.

- Responsible for distributing information to team members and stakeholders.

- Coordinate's operation strategies and activities to ensure the provision of outstanding customer service while adhering to regulatory and company guidelines.

- Address customer concerns in reference to products, services rendered, or employee interactions.

- Train new employees on company standards and procedures, from how to handle a negative customer experience to how to properly interact with clients.

Requirements :

- Strong understanding of business goals and standards for customer service

- Proven work experience as a team leader or supervisor

- In-depth knowledge of performance metrics

- Good PC skills, especially MS Excel

- Excellent communication and leadership skills

- Organizational and time-management skills

- Decision-making skills

- Ability to communicate effectively with senior management and other departments

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