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15/03 Preeti Gautam
Human Resource Recruiter at Baazi Games

Views:223 Applications:46 Rec. Actions:Recruiter Actions:36

Baazi Games - Retention Executive (1-2 yrs)

Delhi NCR/Gurgaon/Gurugram Job Code: 262716

Designation : Retention Executive

Job Description :

- Plan and execute strategies to improve retention of user segments

- Utilize communication skills to execute campaigns on the go

- Work with relational databases, querying tools, Excel, Tableau, and more to synthesize, analyze, and interpret business data to deliver compelling insights and recommendations to stakeholders

- Experience with tools such as CleverTap, Mixpanel, Apxor, Google Analytics, Facebook Ad Manager, etc. is an added advantage

- Add rigor and structure to how Baazi Games measures for customer success (health, growth, retention) in interactions and trends over time

- Extract and transform data into dashboards and reports for a multitude of levels within the organization

- Influence the development and measurement of targets in customer health, growth, and retention

- Build data-informed business cases for how to best drive customer journey

- Have a good eye for content and be comfortable with executing communication tools to the various segments in order to drive relevant traction

Skill sets required :

- 1-2 Years of relevant experience in customer retention/content

- Good communication skills and grammar

- Strong proficiency in working with CRM tools

- Proficient in writing and optimizing SQL statements

- An ideal candidate will have a deep understanding of retention analytics and/or lifecycle analysis, data analytics, customer segmentation, and storytelling with data for an online brand.

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