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23/04 Preeti Rawat
Assistant Manager - HR at Baazi Games

Views:219 Applications:110 Rec. Actions:Recruiter Actions:43

Baazi Games - Executive - Customer Support (1-3 yrs)

Delhi Job Code: 156725

- Deliver extraordinary customer services by responding to customer concerns regarding the customer accounts

- Should have excellent communication and English language skills (written and verbal) with good typing speed

- Process customer request in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calls/emails/chat

- Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service always

- Grow and nurture customer relationships on every interaction that results in measurable

- Customer value- Document necessary account information and offer custom solutions that benefit the customer

- Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality

- Balance customer interests with the interests of the company

- Resolve all customer queries and follow established problem ticket recording procedures as appropriate

- Gather relevant information from customers as required and update it accurately to facilitate the decision process

Professional attributes :

- Needs proactiveness and anticipation to understand customers' problems

- Adaptability to customer's need and requirement

- Should be a problem solver

Personal attributes :

- We are looking for go-getters, with high drive and ownership

- Candidate should have good communication and listening skill

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