Assistant Manager - HR at Baazi Games
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Baazi Games - Customer Support Officer (1-5 yrs)
- Calling existing and potential Players to persuade them to put more volume on the platform.
- Generating promising leads and identifying potential VIP customers.
- Managing customer accounts by ensuring that existing Players remain satisfied with company products and services.
- Developing and sustaining solid relationships with Players to encourage repeat business.
- Using sales scripts proffered by the company to drive sales and respond to customer rejections.
- Developing in-depth knowledge of customer products and services to make suitable recommendations based on Players' needs and preferences.
- Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.
Requirements :
- High school diploma or GED.
- Bachelor's or associate degree in marketing, communications, business administration, or related field is preferred.
- Certified Sales Professional (CSP) accreditation is advantageous.
- Proven experience working as a telesales executive.
- Proficiency in all Microsoft Office applications.
- The ability to follow scripts.
- Strong negotiation and consultative sales skills.
- Excellent organizational and problem-solving skills.
- Effective communication skills.
- Exceptional customer service skills.
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