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07/01 Preeti Rawat
Assistant Manager - HR at Baazi Games

Views:160 Applications:35 Rec. Actions:Recruiter Actions:16

Baazi Games - Customer Support Officer (1-5 yrs)

Delhi Job Code: 192927

- Calling existing and potential Players to persuade them to put more volume on the platform.

- Generating promising leads and identifying potential VIP customers.

- Managing customer accounts by ensuring that existing Players remain satisfied with company products and services.

- Developing and sustaining solid relationships with Players to encourage repeat business.

- Using sales scripts proffered by the company to drive sales and respond to customer rejections.

- Developing in-depth knowledge of customer products and services to make suitable recommendations based on Players' needs and preferences.

- Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.

Requirements :

- High school diploma or GED.

- Bachelor's or associate degree in marketing, communications, business administration, or related field is preferred.

- Certified Sales Professional (CSP) accreditation is advantageous.

- Proven experience working as a telesales executive.

- Proficiency in all Microsoft Office applications.

- The ability to follow scripts.

- Strong negotiation and consultative sales skills.

- Excellent organizational and problem-solving skills.

- Effective communication skills.

- Exceptional customer service skills.

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